Cancellation Policy
1. Cancellation Period: Customers may cancel their orders within [ 12 hours] of placing the order.
2. How to Cancel: To cancel an order, customers must contact our customer service team at [ +8809638939496] or use the cancellation feature in their account dashboard.
3. Refund Process:
If the order is canceled before it has shipped, customers will receive a full refund to the original payment method.
If the order has already shipped, customers will need to follow our return / refund policy to receive a refund.
4. Non-Refundable Items: Certain items may be non-refundable, such as [Fish, Live Plant].
5. Exceptions: Orders placed during special promotions or sales may have different cancellation terms, which will be specified at the time of purchase.
6. Changes to the Policy: We reserve the right to modify this cancellation policy at any time. Any changes will be posted on our website.
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